Privacy Policy

Last Updated: July 16, 2024

1. Information We Collect

1.1 Business Information

• Company name, website, and industry information
• Contact details including name, email, phone number, and business address
• Business objectives, target audience, and marketing preferences
• Financial information for billing and payment processing

1.2 Lead Data

• Contact information of potential customers generated through our advertising campaigns
• Demographic and behavioral data used for lead qualification
• Interaction history and engagement metrics
• Source attribution and campaign performance data

1.3 Technical Information

• Website usage data including pages visited, time spent, and user interactions
• Device information, browser type, and IP address
• Cookies and similar tracking technologies for platform functionality
• API usage logs and system performance metrics

2. How We Use Your Information

2.1 Service Delivery

• Creating and managing advertising campaigns across multiple platforms
• Qualifying and delivering leads that match your target criteria
• Providing performance reports and campaign optimization recommendations
• Processing payments and maintaining billing records

2.2 Platform Improvement

• Analyzing campaign performance to improve lead quality and targeting
• Developing new features and enhancing existing platform capabilities
• Conducting research to optimize advertising strategies and methodologies
• Ensuring platform security and preventing fraudulent activities

2.3 Communication

• Sending service updates, campaign notifications, and performance alerts
• Providing customer support and technical assistance
• Sharing industry insights and best practices for lead generation
• Notifying you of policy changes or important account information

3. Information Sharing and Disclosure

3.1 Third-Party Advertising Platforms

• We share necessary campaign data with Google, Facebook, LinkedIn, and other advertising platforms
• This includes audience targeting information and campaign objectives
• All data sharing complies with platform privacy policies and terms of service
• We maintain data processing agreements with all advertising partners

3.2 Service Providers

• Payment processors for billing and transaction management
• Cloud hosting providers for data storage and platform infrastructure
• Analytics services for performance monitoring and reporting
• Customer support tools for communication and ticket management

3.3 Legal Requirements

• We may disclose information when required by law or legal process
• Information may be shared to protect our rights, property, or safety
• Data may be disclosed to prevent fraud or investigate security incidents
• Business transfers may include customer data as part of asset sales

4. Data Security and Protection

4.1 Security Measures

• Industry-standard encryption for data transmission and storage
• Multi-factor authentication for platform access and account security
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices

4.2 Access Controls

• Role-based access controls limiting data access to authorized personnel
• Audit logs tracking all data access and modification activities
• Secure API endpoints with authentication and rate limiting
• Regular access reviews and permission updates

5. Data Retention and Deletion

5.1 Retention Periods

• Client account data is retained for the duration of the business relationship
• Lead data is retained for 24 months to support campaign optimization
• Billing and payment records are kept for 7 years for tax and legal compliance
• Technical logs and analytics data are retained for 12 months

5.2 Data Deletion

• Clients may request deletion of their data upon account termination
• Lead data is automatically purged after the retention period expires
• Backup systems are updated to reflect data deletion requests
• Some data may be retained in anonymized form for research purposes

6. Your Privacy Rights

6.1 Access and Portability

• You have the right to access all personal data we hold about you
• Data can be exported in machine-readable formats upon request
• Campaign data and performance reports are available through our platform
• We will respond to access requests within 30 days

6.2 Correction and Updates

• You may update your account information at any time through our platform
• Incorrect data can be corrected by contacting our support team
• Campaign targeting can be modified to reflect updated business objectives
• We will verify identity before processing correction requests

6.3 Opt-Out and Consent Withdrawal

• You may opt out of marketing communications at any time
• Consent for data processing can be withdrawn with account termination
• Some data processing is necessary for service delivery and cannot be opted out
• We will honor opt-out requests within 10 business days

7. Cookies and Tracking Technologies

7.1 Cookie Usage

• Essential cookies for platform functionality and user authentication
• Analytics cookies to understand platform usage and improve user experience
• Advertising cookies for campaign tracking and conversion measurement
• Preference cookies to remember your settings and customizations

7.2 Cookie Management

• You can control cookie settings through your browser preferences
• Disabling cookies may affect platform functionality and user experience
• Third-party cookies are governed by respective platform privacy policies
• We provide cookie consent management for EU visitors

8. International Data Transfers

Our services may involve transferring data to countries outside your jurisdiction. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable. Data processing agreements with international partners include privacy and security requirements.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email and posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related questions, data requests, or concerns about our data practices, please contact us:

• Privacy Officer: Marco Antonio Rodriguez
• Email: ceo@codesparkle.tech
• Phone: +1 (602) 753-9124
• Address: 129 Winchester Rd, Eagle Pass, TX 78852-0000